Standards
We operate with systems, not people improvising
Every cleaner is vetted. Every clean follows a checklist. Every property is quality-checked. This is how we deliver consistency at scale.
Vetting Process
Every cleaner on our platform goes through a rigorous vetting process before they ever step foot in a property.
- Identity verification and right-to-work checks
- Background screening and reference verification
- In-person interview and skills assessment
- Trial period with quality monitoring
- Insurance and liability coverage verification
Checklist Framework
Our 100+ point checklist ensures nothing is missed. Every room, every surface, every detail is accounted for.
- Room-by-room cleaning protocol
- Surface-specific treatment guidelines
- Hospitality finishing touches
- Restocking and amenity placement
- Final walkthrough verification
Quality Control
Trust but verify. Our quality control process ensures standards are maintained across every single clean.
- Photo documentation on job completion
- Random quality audits
- Guest feedback integration
- Performance scoring and tracking
- Continuous improvement reviews
Training
Our cleaners dont just clean. They deliver hospitality-grade experiences through continuous training.
- Initial onboarding and certification
- Product and equipment training
- Hospitality standards education
- Platform and app usage training
- Ongoing skill development
Issue Resolution Protocol
Problems happen. Whats important is how they are handled. Our escalation protocol ensures issues are resolved quickly and professionally.
Immediate Response
Issues flagged by cleaners or hosts are acknowledged within 15 minutes
Assessment & Triage
Problems are categorized by severity and assigned to the appropriate team
Resolution
Clear timelines for resolution based on issue type, with status updates throughout
Follow-up
Post-resolution review to prevent recurrence and improve processes
Our Guarantee
If a property is not guest-ready due to our oversight, we will send another cleaner at no additional cost and provide a service credit.
- Same-day re-clean guarantee
- No questions asked policy
- Service credit for inconvenience
- Root cause analysis and prevention
Experience the difference
See why property managers trust AirClean for consistent, reliable turnovers.
Book a Demo